Terms & Conditions

1. Services

Reset Living Co provides premium home reset and organisation services designed to restore function, reduce overwhelm, and create sustainable systems within the home.

Services may include general tidying, light cleaning, laundry assistance, and household organisation.

We are not a deep cleaning or bond cleaning service unless explicitly booked.

2. Bookings & Payment

• Full payment is required at the time of booking unless otherwise agreed
• Payments are processed securely via the booking platform
• Ongoing/recurring clients may be invoiced as agreed

Failure to make payment may result in cancellation of your booking.

We understand that life happens 🤍

• Cancellations with more than 24 hours’ notice: no fee
• Cancellations within 24 hours: 50% fee applies
• Same-day cancellations: 100% of booking fee applies

Rescheduling is subject to availability.

3. Cancellations & Rescheduling

4. Access to Property

Clients must ensure:

• Safe and reasonable access to the property
• Someone is home OR clear entry instructions are provided
• Pets are secured where necessary

If access cannot be gained, the booking may be treated as a late cancellation.

5. Service Scope

Our services focus on resetting and organising the home, not intensive cleaning.

We do not:

• Remove extreme mould, biohazards, or hazardous waste
• Handle pest infestations
• Lift excessively heavy items

Additional time required beyond the booking may incur extra charges.

6. Client Responsibilities

Clients agree to:

• Provide a safe working environment
• Inform us of any hazards or special requirements
• Communicate priorities clearly prior to or at the start of the service

All services are booked for a set duration.

If additional time is required to complete requested tasks, this may be charged at an additional hourly rate and will be discussed with the client where possible.

7. Supplies

We may use our own cleaning products or the client’s preferred products if requested.

We aim to use non-toxic, family-friendly products where possible.

If you are not satisfied, please contact us within 24 hours of your service.

We will always aim to resolve concerns fairly and promptly.

8. Satisfaction

9. Organisation Products

Where organisation products are recommended or supplied:

• Costs will be discussed and approved in advance
• Sourcing time may be included or charged depending on the service
• Products are non-refundable once purchased

10. Add-On Services

Additional services (such as inside appliance cleaning, detailed organisation, or additional zones) may be added to your booking subject to time and availability.

Ongoing services may be scheduled in advance and can be subject to a minimum commitment period.

Missed appointments may incur fees in line with the cancellation policy.

11. Ongoing Services

A minimum booking duration or fee may apply depending on service type and location.

12. Minimum Booking

13. Results Disclaimer

While we aim to achieve a noticeable and meaningful transformation, results will vary depending on the condition of the space, volume of items, and time allocated.

14. Decluttering Decisions

Clients are responsible for final decisions regarding item removal or disposal.

We will not discard personal belongings without client consent.

15. Liability

While care is taken at all times:

• Reset Living Co is not liable for pre-existing damage
• We are not responsible for general wear and tear or items with existing faults
• Any accidental damage must be reported within 24 hours

We may take before and after photos for quality assurance and marketing purposes.

No personal or identifying information will be shared.

Clients may opt out at any time.

16. Photography Consent

17. Safety & Right to Refuse Service

We reserve the right to refuse or stop a service if:

• The environment is unsafe
• There is inappropriate behaviour
• The conditions fall outside our service scope

18. Privacy

Client information is kept confidential and used only for booking and communication purposes.

19. Service Provider Illness & Unavailability

In the event of illness or unforeseen circumstances, Reset Living Co reserves the right to reschedule or cancel an appointment.

Clients will be offered:
• Priority rescheduling, or
• A full refund

As a sole operator, your understanding is greatly appreciated.

20. Moving House Reset Services (Move-In & Move-Out)

Move-In and Move-Out Reset services are designed to prepare a home for transition and are not classified as guaranteed bond or end-of-lease cleans unless agreed in writing.

Service Scope
These services include a detailed clean and reset of the property within the allocated booking time, focusing on presentation and functionality.

Time-Based Service
All Move-In and Move-Out Reset services are time-based. Completion of all requested tasks is not guaranteed and depends on property size, condition, and workload.

Priority areas will be discussed at the beginning of the service.

Results Disclaimer
Results may vary depending on the condition of the property. Some marks, stains, wear, or damage may not be fully removable.

Not Included
Unless agreed in advance, the following are not included:

• Carpet steam cleaning
• External window cleaning
• Heavy wall washing
• Mould removal or hazardous cleaning
• Pest-related cleaning

Add-Ons
Additional services such as internal windows, wall cleaning, fridge cleaning, or organisation setups may be added at an additional cost.

Access & Utilities
Clients must ensure the property is accessible, safe, and has running water and electricity.

Real Estate & Bond Cleaning
As this is not a guaranteed bond clean, we do not offer free return visits based on third-party or real estate feedback. Any additional work required will be quoted separately.

21. Agreement

By booking a service, you agree to these Terms & Conditions.

Reset Living Co is committed to supporting busy households by creating calm, functional, and manageable living spaces.

This service is designed to support busy families and reduce the mental load of everyday life. Thank you for trusting me in your home.

Book Your Reset